When you use our services, we may collect:
We use your information to connect you with an appropriate specialist, prepare treatment cost estimates, coordinate visa invitation letters and travel logistics, and provide ongoing support throughout your treatment journey. We do not use your medical information for any purpose beyond facilitating your care without your explicit consent.
To obtain a specialist opinion, we share relevant medical information with the treating hospital and specialist you are matched with. We do not sell your personal or medical data to third parties, and we do not share your information with hospitals or doctors outside our vetted partner network without your consent.
We apply industry-standard safeguards — including encrypted transmission and access controls — to protect your information. No system is completely immune to risk, and we continually review our practices to reduce it.
We retain your information for as long as necessary to support your treatment journey and any follow-up care, and as required to meet legal or regulatory obligations. You may request deletion of your data at any time, subject to any records we are legally required to keep.
Our website uses cookies to remember your preferences and understand how the site is used. You can disable cookies through your browser settings, though some site features may not function correctly as a result.
Depending on your location, you may have the right to access, correct, delete, or request a copy of your personal data, and to withdraw consent for its use at any time. To exercise these rights, contact us using the details below.
Our services are intended for adults arranging treatment for themselves or on behalf of a minor under their care. Where treatment involves a minor, we collect only the information necessary to coordinate that care, provided by the accompanying parent or guardian.
We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.
For any questions about this policy or your data, contact us at privacy@medova.com or through our contact page.